熊猫在线视频 participates in the State Authorization Reciprocity Agreements.
The is a private nonprofit organization [501(c)(3)] that helps expand students’ access to educational opportunities and ensure more efficient, consistent, and effective regulation of distance education programs. States that wish to become members of SARA apply to their regional education compact for approval. 熊猫在线视频 is approved to participate in and operate under the terms and standards of SARA through the Commonwealth of Massachusetts.
In keeping with SARA policies, 熊猫在线视频 makes every effort to resolve student complaints about online courses using the following Internal Process. Please note that students are explicitly required to exhaust the institution’s available complaint procedures before filing a complaint. If, after following Endicott’s Internal Process the complaint remains unresolved, a student may follow the steps for resolving the complaint externally.
-
Internal Process: Attempt to Resolve a Complaint Within 熊猫在线视频
熊猫在线视频 requires that students first make every effort internally to resolve a complaint or concern. It is important that students talk directly with the staff, faculty or administrator with whom they have a complaint, which provides the opportunity to hear the student’s concerns and work with the student to resolve the issue. Procedures are outlined in 熊猫在线视频’s current catalog. We encourage all students to address any concerns or complaints they may have by following our established complaint process in a timely manner. This process is the same for all students, regardless of whether they are enrolled in on-campus or online learning programs. All efforts will be made to respond to emails within 72 business hours.
Helpful Resources for Students
-
File an External Complaint for Online Students Located in SARA Member States and Territories
When a student has exhausted the Internal Process for resolving complaints at 熊猫在线视频, and the complaint has not been resolved, the student may file a complaint with the Department of Higher Education (DHE) by using the . Please note: for SARA complaints, students are explicitly required to exhaust the institution’s available (internal) complaint procedures before filing a SARA complaint.
The DHE should be used by students who are located in . This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts.
Additional information from the DHE’s SARA complaint website can be found here: .
-
For Students Who are Residents in Massachusetts OR Online Students in Non-SARA Member States and Territories
If a student has a complaint or concern that has not been resolved by 熊猫在线视频’s Internal Process, the student may file a consumer complaint with the Massachusetts Department of Higher Education (DHE) by using the . The DHE consumer complaint form should be used by students who are located in:
- Massachusetts
- Non-SARA Member States or Territories (e.g., California, Guam, etc.)
Student Complaint Form for Online Courses
To initiate a complaint about an online course, a student must complete and submit this form.
If you have any questions regarding the form or the status of a submitted complaint/ inquiry, please contact provost@endicott.edu.